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Warranty Policy

Electric Motors

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Motor Controls

All qualified returns will be subject to a 20% restocking fee.
All special order / special build products are non-cancelable and non-returnable.
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Gear Reducers

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Warranty Length

Motors

WORLDWIDE FRACTIONAL HP MOTORS
General Purpose Motors Two (2) years from date of sale (invoice)
Stainless Steel / Washdown Duty Motors Three (3) years from date of sale (invoice)
Jet Pump Motors Two (2) years from date of sale (invoice)
Permanent Magnet DC Motors One (1) year from date of sale (invoice)
WORLDWIDE FARM DUTY MOTORS Two (2) years from date of sale (invoice)
WORLDWIDE GENERAL PURPOSE MOTORS Two (2) years from date of sale (invoice)
WORLDWIDE EPIC PLUS SEVERE DUTY MOTORS Three (3) years from date of sale (invoice)
WORLDWIDE EXPLOSION PROOF MOTORS Two (2) years from date of sale (invoice)
WORLDWIDE AGGREGATE MOTORS Two (2) years from date of sale (invoice)
WORLDWIDE OIL WELL PUMP MOTORS Two (2) years from date of sale (invoice)
WORLDWIDE CLOSE COUPLED PUMP MOTORS Two (2) years from date of sale (invoice)
WORLDWIDE VERTICAL HOLLOW SHAFT MOTORS Two (2) years from date of sale (invoice)
HYUNDAI PREMIUM EFFICIENCY MOTORS Three (3) years from date of sale (invoice)
HYUNDAI IEEE-841 MOTORS Five (5) years from date of sale (invoice)
HYUNDAI EXPLOSION PROOF MOTORS Three (3) years from date of sale (invoice)
HYUNDAI SEVERE DUTY LARGE FRAME MOTORS Three (3) years from date of sale (invoice)
HYUNDAI MEDIUM & HIGH VOLTAGE MOTORS One (1) year from date of sale (invoice)
WORLDWIDE MOTOR SLIDE BASES Three (3) years from date of sale (invoice)

 

Warranty Procedure

ALL WORLDWIDE ELECTRIC MOTORS WITH THE EXCEPTION OF IEEE-841, EXPLOSION PROOF AND VERTICAL HOLLOW SHAFT MOTORS:

1. Motors up to and including 286T are covered by our nameplate only policy. If the motor has failed due to a manufacturer’s defect within the warranty period, the customer must complete the NAMEPLATE WARRANTY CREDIT REQUEST FORM, attach the nameplate to the completed form and mail to WorldWide Electric for credit (photo of nameplate required for stainless steel / washdown duty motors). Please note, the Nameplate Warranty Credit Request Form should be mailed via certified mail. WorldWide Electric shall not be liable for any labor or operating costs connected with the replacement of the motor. The purchaser shall be responsible for any transportation charges connected with the replacement of the motor. This warranty is offered one time per end user, per application. If there are additional failures, please follow our normal warranty policy.

2. Motors 324T and above must be inspected by an authorized EASA service center or other approved motor shop for determination of cause of failure. Authorized EASA service centers are available inside and outside of the United States. Visit the EASA website at www.easa.com to find the nearest authorized service center. These shops may also be able to assist with non-warranty service.

3. The service center must provide a written estimate for inspection and a purchase order must be issued by WorldWide Electric prior to the motor inspection.

4. After completion of the motor inspection, the service center must complete the WARRANTY REPAIR REPORT, attach detailed photographs of the failure and e-mail to WorldWide Electric for review.

5. If the failure is determined to be from a defect in material or workmanship when operated under normal conditions and in
accordance with nameplate characteristic limits, WorldWide Electric shall either repair or replace the motor, at the company’s discretion. WorldWide Electric shall not be liable for any labor or operating costs connected with the repair / replacement of the motor.

6. Should WorldWide Electric choose to repair the motor, the service center must provide a written estimate for repair and a purchase order must be issued by WorldWide Electric prior to the repair being performed.

7. Should WorldWide Electric choose to replace the motor, the purchaser shall be responsible for any transportation charges connected with the replacement of the motor.

8. All warranties, regardless of frame size / motor size will be subject to WorldWide Electric’s final approval.

ALL IEEE-841, EXPLOSION PROOF AND VERTICAL HOLLOW SHAFT MOTORS:

1. Motors must be inspected by a UL certified / authorized EASA service center for determination of cause of failure. Authorized EASA service centers are available inside and outside of the United States. Visit the EASA website at www.easa.com to find the nearest authorized service center. These shops may also be able to assist with non-warranty service.

2. The service center must provide a written estimate for inspection and a purchase order must be issued by WorldWide Electric prior to the motor inspection.

3. After completion of the motor inspection, the service center must complete the WARRANTY REPAIR REPORT, attach detailed photographs of the failure and e-mail to WorldWide Electric for review.

4. If the failure is determined to be from a defect in material or workmanship when operated under normal conditions and in
accordance with nameplate characteristic limits, WorldWide Electric shall either repair or replace the motor, at the company’s discretion. WorldWide Electric shall not be liable for any labor or operating costs connected with the repair / replacement of the motor.

5. Should WorldWide Electric choose to repair the motor, the service center must provide a written estimate for repair and a purchase order must be issued by WorldWide Electric prior to the repair being performed.

6. Should WorldWide Electric choose to replace the motor, the purchaser shall be responsible for any transportation charges connected with the replacement of the motor.

7. All warranties, regardless of frame size / motor size will be subject to WorldWide Electric’s final approval.

Motor Controls

WORLDWIDE ELECTRIC PRODUCTS
WWE – Soft Start Starters One (1) years from date of sale (invoice)
SIEMENS PRODUCTS
NEMA and IEC Controls One (1) year from date of sale (invoice)
HYUNDAI PRODUCTS
HYUNDAI Variable Frequency Drives Two (2) years from date of sale (invoice)
HYUNDAI Variable Frequency Drives with
HYUNDAI Motor Purchase
Three (3) years from date of sale (invoice)
HUBBELL PRODUCTS
HUBBELL Pressure Switches One (1) year from date of sale (invoice) with ARC Code
HUBBELL Alternator Relays One (1) year from date of sale (invoice)
HUBBELL Drum Controllers One (1) year from date of sale (invoice)

Gear Reducers

“ORIGINAL” SHAFT MOUNT REDUCERS Two (2) years from date of sale (invoice)
“ULTIMATE” SHAFT MOUNT REDUCERS Three (3) years from date of sale (invoice)
WORM GEAR REDUCERS One (1) year from date of sale (invoice)
INLINE HELICAL GEAR REDUCERS Two (2) years from date of sale (invoice)
GEARMOTORS Three (3) years from date of sale (invoice)

Terms and Conditions of Sale

  1. WARRANTY – WORLDWIDE ELECTRIC CORPORATION (“SELLER”) MAKES NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE IN RESPECT TO THE PRODUCT AND THERE IS NO WARRANTY EXPRESS OR IMPLIED EXCEPT THAT THE PRODUCT SHALL BE OF THE KIND AND QUALITY DESCRIBED IN THE SPECIFICATIONS.
  2. DELIVERY – Unless otherwise stated, delivery will be made f.o.b. point of shipment. Shipping dates are approximate and are based on the prompt receipt of all necessary information from the purchaser.
  3. LOSS, DAMAGE OR DELAY – Seller shall not be liable for loss, damage, detention, or delay resulting from causes beyond its reasonable control or from fire, strike or other concerted action of workmen, act or omission of any Governmental authority or of the Purchaser, insurrection or riot, embargo, car shortage, wreck or delay in transportation, or inability to obtain necessary labor, materials, or manufacturing facilities from usual sources. In the event of delay due to any such cause, the date of delivery will be postponed by such length of time as may be reasonably necessary to compensate for the delay.
  4. RISK OF LOSS – Risk of loss of the product, or any part of the same, shall pass to the Purchaser upon delivery of such product or part.
  5. PAYMENTS – If, in the judgment of Seller, the financial condition of the Purchaser at any time prior to shipment, does not support the terms of payment specified, Seller may require full or partial payment in advance. Pro-rata payments shall become due as shipments are made. If shipments are delayed by the Purchaser, payments shall become due from date when Seller is prepared to make shipment. If manufacture is delayed by the Purchaser, payment shall be made based on the contract price and percent of completion. Products held for Purchaser shall be at the risk and expense of the Purchaser.
  6. PAYMENT BY CREDIT CARD – If Seller accepts payment by credit card, Purchaser agrees to pay the issuer of the credit card the total amount shown on this invoice upon presentation of a bill, without offset or deduction.
  7. PRICES – Prices are those in effect at time of shipment. In the event of a published increase or reduction in prices by Seller, the new price will become effective immediately on the unshipped portion of the order, unless stated at the time of the change. In no case, however, will a reduction in price be retroactive to shipments made prior to the date of the price change. Purchaser’s order will be entered promptly upon acceptance by Seller and will not thereafter be subject to Cancellation nor to Deferment of Deliveries without Seller’s written consent, except upon terms which take into proper account the work already done and commitments made by Seller. Prices include the Seller’s standard packing for domestic shipments.
  8. LIMITATION OF LIABILITY – In no event shall Seller be liable for any special, indirect, incidental, consequential or punitive damages, including but not limited to damages for lost profits or business opportunities or damage to reputation. Seller’s maximum liability for any breach of contract or sale, or any other claim related to the product sold hereunder, shall be limited to the price of the product, or portion thereof, on which such liability is based.
  9. GOVERNING LAW/JURISDICTION/VENUE – This sale shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflicts of laws principles, and shall be deemed entered into at Seller’s principal place of business in New York. By purchasing Seller’s product, Purchaser expressly consents, for any litigation arising out of or related to the sale, to the exclusive jurisdiction and venue of the courts of competent jurisdiction located in Monroe County, New York (i.e., the U.S. District Court, Western District of New York, and the New York State Supreme Court, County of Monroe) and waives the right and hereby agrees not to assert, by way of motion, defense or otherwise in any proceeding brought in either of such courts, any claim that it is not subject to the personal jurisdiction of such court, that such proceeding is brought in an inconvenient forum, or that the venue of such proceeding is improper.
  10. TERMINATION – Any order or contract may be terminated by the Purchaser only upon payment of reasonable charges based upon expenses already incurred and commitments made by Seller.
  11. RETURN OF GOODS – No product or part shall be returned to the Seller without written authorization and shipping instructions first having been obtained from the Seller. Returns may be subject to freight charge and/or restocking charge, as circumstances dictate.
  12. REPAIR POLICY – Positively no allowance will be made for repairs if made by others without Seller’s written consent.
  13. NO ASSIGNMENT – Purchaser’s obligations are not transferable or assignable by operation of law, change of control or ownership, or otherwise, without prior written consent of Seller.